Thursday, 22 December 2016

2.3


  1. No brand positioning should ever be done without doing some research first. The reason is simple: it is likely that where and how you think your brand should be positioned is quite different from what consumers want, expect, and will accept. Create a short questionnaire with which you can measure the consumer perceptions of your product. You might use existing brand positioning questionnaires as inspiration.

-       I think the taste of Doritos is
o   Great
o   Good
o   Average
o   Bad
o   Terrible
-       I think the price for a bag of Doritos is
o   Great
o   Good
o   Average
o   Bad
o   Terrible
-       I think the overall quality of Doritos is
o   Great
o   Good
o   Average
o   Bad
o   Terrible
-       I think the amount of flavours Doritos has to offer is
o   Great
o   Good
o   Average
o   Bad
o   Terrible
-       I think the healthiness of Doritos is
o   Great
o   Good
o   Average
o   Bad
o   Terrible
  1. Execute three face to face interviews with your friends and/or members of your family, based on the questionnaire you created. Create a positioning map for your product, based on these interviews.


In the table below you can see the answers that the three interviewees have given to my questionnaire. I have rated the answers from 1 being terrible to 5 being very good.


Joram
Emre
Jan
Question 1
4
4
4
Question 2
5
4
4
Question 3
4
5
4
Question 4
5
3
5
Question 5
1
1
1




for this diagram, I took the averages of the all of the answers. If I may clarify for the first question the average was obviously 4, but for the second one the average was 5+4+4/3=4,3. So that 4,3 is what is added in this diagram.



All of the perceptual maps I could find were like this, so I tried my hardest to recreate one for Doritos. You can see it has both good quality and is also relatively cheap. The data was taken from the average of the table, just like in the previous one, though here I only used the averages from question 3 (quality) and question 2 (price).


2.2

1. Describe the market segment(s) your product aims for. What segmentation targeting strategy does the manufacturer follow? Which market segmentation criteria are used? Also, describe the positioning strategy used for the product.

Doritos’ primary segmentation is with the demographic value; age.  Their primary targets are younger people between the ages of 16 and 24, so college or university students, mostly. Doritos is also more targeted at males than it is at females, though this is less important than the age segmentation. There is also some segmentation toward income. The target here lies in lower to middle income, as is to be expected when you look at the ages they target. And, as Doritos is a snack, they also segment on the psychographic variable of lifestyle; the greatest number of people will still eat crisps, but there is a small branch of people who avoid all things unhealthy, athletes and the like.

To summarize, Doritos segments their market on the following variables:

-       Age
o   16-24
-       Occupation
o   Student
-       Gender
o   male
-       Income
o   Lower to middle
-       Lifestyle
o   Average people, non-athletes.

Doritos’ slogan at the moment is ‘’for the bold’’ this puts a perception into the minds of the consumers that greatly appeals to them, as it tells them they are daring or adventurous. Its executive positioning comes in the form of its logo, on a single colour of bag, along with a few crisps on the bag, the colours are usually very bright and eye-catching. They might, sometimes, release a special version which changes the standard look slightly, but the standard bags of crisps are commonly all the same. What Doritos promises (what its proposition is) is a taste so amazingly jaw dropping it is irresistible.


  1. 26. Describe the basic conditions for effective segmentation and evaluate whether these conditions are met for the segments you described before.

The effectiveness is based on several criteria which are the following

-       Homogeneous
o   All the consumers allocated to a segment should be similar in a relevant way
-       Heterogeneous.
o   Every segment of consumers should be unique in comparison to the other segments.
-       Measurable
o   It must be possible to measure the size of the market segment
-       Substantial.
o   The segment should be large enough, when looking at sales, to warrant the attention of the firm.
-       Accessibility
o   The segment should be attainable when considering distribution and promotion.
-       Stable
o   The segment must be around long enough for it to be viable.


Doritos segments

-       homogenous
Doritos’ segments are definitely homogeneous. The people of this age group are definitely similar to one another as they are in a similar phase of their life. Students, also, are very similar to one another in the way they live. Males, are definitely similar in many ways, though we mustn’t generalize, of course, the group is rather large, after all, and thus, similarities and differences must exist. The people of the wage segment definitely share resemblances, but maybe this is easiest to see by looking at what they’re not. For instance, the higher tiers of the wage group are less likely to purchase something as, crude? perhaps, as Doritos. And would be more likely to purchase something more defined. But people of the targeted wage group have no such… restraints. And the last group, the non-athletes all share the most crucial trait for Doritos, in that they aren’t so restrained to never eat something that would be unhealthy.

-       Heterogeneous
When looking at heterogeneousness some problems arise, it is easily discernible when looking at the first two groups, for instance. The ages 16-24 of coincide with being students, and are therefore almost completely similar people. The same goes for the wage. Of course, this doesn’t go for all of this group, since later in life people who belong to this group are different. However, most students (age 16-24) are part of this wage group, because they aren’t properly earning money yet. The males and non-athletes are both very big groups, and so naturally have some part in other segments, but they are different enough from their opposite segments. What I mean with that is that while male and female are both massive groups (half the population (roughly) they are still heterogenous in the sense that these groups are in critical ways completely different from the other.

-       Measurable
In this regard the segments are very manageable. Age, occupation and gender are the easiest, with income being slightly more difficult, and lifestyle slightly more difficult still. However, you should definitely be able to evaluate the overall attractiveness of the segments.

-       Substantial
the substantiality of the buying power for the segments is definitely there. All of the segments that Doritos uses is without a doubt large enough to warrant attention, and making and subsequently maintaining a marketing mix should most assuredly be justifiable.

-       Accessibility
The segments are one and all accessible, though, because some segments fail in regards to heterogeneousness it might be slightly harder to differentiate them from one another. What I mean is whilst they are decidedly accessible, since they are similar to one another, or are related in some ways (such as the aforementioned age and occupation, here) it might be difficult to separately reach them.

-       Stability
Yes. All of the segments are magnificently stable. They are groups of people that exist, and always will keep existing. Changes will happen of course, people get replaced, but the segment itself is eternal. Look, for instance, at age; people won’t stop aging, for now, but even though people eventually go past the outer limit of 24 years old, new people will take their place, for now, and forever more. The same goes for the other groups.




Friday, 18 November 2016

2.1

Back for the second period with the first questions being about Marketing research.

1. The Nielsen research panel

Nielsen gathers information on markets across the world. They do this so that if you, as a company, want to know what consumers watch and buy you can get this information through them. To look at which data is exactly available, and to see the benefits, I went and took a look in their store. I selected the categories that my product (Doritos) falls under, which here is consumer goods, and then confectionery & Snacks. Here there were two options. So, naturally, I opted for the more expensive one, which should naturally have more information. Now for 1185 dollars you get the following retail facts:

·         Sales, the total sales turnover for the reported period, product line, and market.
·         Market share, this is calculated based on sales value of a product line vs. the total category. Which is then expressed as a percentage. To clarify, should you have a 15% market share; that means that every €15 out of €100 belongs to you.
·         Number of items sold, this is the number of items that have sold at least one unit for the selected product line / period / market.
·         Change, this looks at the change that has occurred this period / year opposite to the last period / year. The change is expressed in % for sales value and average number of items.



The benefits of this data are, of course, quite excellent. You can use all of this information to determine where your product is being best sold, which your main competitors are, and how you’re doing in comparison to the last period. With all of this knowledge you can adapt your marketing strategy, should it prove necessary, and you can also determine where more a more direct approach is required.

2. GFK

GFK, like Nielsen is a company that has market data, which you can get access to through them. There are two other leaders in this market, which are Ipsos and the Kantar group. GFK looks to be less easily accessible to me though, and I find the way they organized their websites to be not very consumer friendly. Though I suppose it isn’t something consumers should look at too often, as it is catered towards companies. GFK seems to have portals, which you need to log-in to, to get the market information. Now, since I don’t have an account I cannot see exactly what lies within, so I will try to make do with the information that is readily accessible.

When I looked at the relevant industry for Doritos here, (industries into consumer goods, into fast consumer good) it shows a picture of an employee to contact, and some text on the subject and information they might deliver. It also seems that they have different contacts for different nationalities, which, of course, is very clever. Anyway, what they say they can deliver to me is “timely data, relevant data, and insight on consumer trends and the factors impacting FMCG purchases and purchasing behavior.” Followed by some stuff on why they’re better than the other companies that offer this information.

Long story short, they give you data on the market, like Nielsen and the others, and you can use this data to plan your marketing strategies. Personally, I couldn’t spot any major differences in the data that they deliver, though maybe that is because it is hidden behind their client portals.

3. a questionnaire

On this questionnaire, we will ask you some questions regarding the Doritos brand, we would like you to answer them on a scale from 1 to 5, where 1 is strongly disagree and 5 is strong agree.

1.      Doritos is my first choice in crisps
a.       Strongly agree
b.      Agree
c.       Neutral
d.      Disagree
e.       Strongly disagree
2.      I always pick tortilla crisps over potato crisps
a.       Strongly agree
b.      Agree
c.       Neutral
d.      Disagree
e.       Strongly disagree
3.      When I pick tortilla crisps, I always choose Doritos over other brands
a.       Strongly agree
b.      Agree
c.       Neutral
d.      Disagree
e.       Strongly disagree
4.      I think the price for Doritos is fine
a.       Strongly agree
b.      Agree
c.       Neutral
d.      Disagree
e.       Strongly disagree
5.      When I next purchase crisps I will buy Doritos
a.       Strongly agree
b.      Agree
c.       Neutral
d.      Disagree
e.       Strongly disagree
6.      I would recommend Doritos to my friends/family
a.       Strongly agree
b.      Agree
c.       Neutral
d.      Disagree
e.       Strongly disagree
7.      I am satisfied with the varieties in flavour that Doritos has to offer
a.       Strongly agree
b.      Agree
c.       Neutral
d.      Disagree
e.       Strongly disagree
8.      Doritos is very easily available at every supermarket
a.       Strongly agree
b.      Agree
c.       Neutral
d.      Disagree
e.       Strongly disagree
9.      I think Doritos belongs to the top of the crisp brands world-wide
a.       Strongly agree
b.      Agree
c.       Neutral
d.      Disagree
e.       Strongly disagree
1.  I like Doritos because it has a different shape from regular crisps
a.       Strongly agree
b.      Agree
c.       Neutral
d.      Disagree
e.       Strongly disagree
1.  I think Doritos is unique in its flavours
a.       Strongly agree
b.      Agree
c.       Neutral
d.      Disagree
e.       Strongly disagree
1.  I think Doritos stands apart from the other brands that offer crisps
a.       Strongly agree
b.      Agree
c.       Neutral
d.      Disagree
e.       Strongly disagree